Refund policy

At The Gilded Gift House, we carefully select beautiful gifts and home décor to make every purchase feel special. Your satisfaction matters to us, and we're here to help if something isn't right with your order.

Requesting a Return

If you would like to request a return, please contact our customer service team using the contact information provided on our website.

Include your order number, the item you wish to return, and the reason for your request.

Our team will review your request and explain the available return options based on the item, the applicable return terms, and your consumer rights.

Please contact us before mailing an item back. Return instructions and the appropriate return address will be provided when applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs of the item and packaging when available.

We will review the issue and work toward an appropriate resolution in accordance with applicable law.

Return Eligibility

Return eligibility may depend on the product, its condition, and the applicable supplier arrangements.

We will explain any applicable requirements or restrictions when reviewing your return request. Nothing in this policy limits rights provided by applicable consumer protection laws.

Return Shipping

Return shipping instructions will be provided if a return is authorized. Please do not send merchandise to an address without receiving instructions from our team.

Any applicable return shipping charges will be communicated before you proceed with an optional return.

Refunds

If a refund is approved, we will provide confirmation and information about how it will be issued.

Refunds are generally processed to the original payment method when available. The time for a refund to appear may depend on the payment provider or financial institution.

Order Cancellations

If you need to request an order cancellation, please contact us promptly.

Cancellation availability depends on the status of your order and whether fulfillment has begun. We cannot guarantee cancellation once an order has entered processing or shipment.

Contact Us

For questions about returns, refunds, damaged items, or cancellations, please contact The Gilded Gift House using the customer support information displayed on our website.

We appreciate your trust in The Gilded Gift House and thank you for shopping with us.